Privacy Policy
Last Updated: October 15, 2025
This Privacy Policy describes how SINCOR ("we," "us," or "our") collects, uses, and protects your personal information when you use our AI business automation platform at getsincor.com (the "Service").
Table of Contents
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, phone number when you create an account
- Payment Information: Billing address and payment method details (processed securely through PayPal)
- Business Information: Company size, industry, use case details, and business objectives
- Communications: Content of messages when you contact our support team
- Content Data: Information you input into our AI agents for processing and automation
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: Browser type, operating system, IP address, device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Analytics Data: Aggregated usage statistics and performance data
2. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Provide, operate, and maintain our AI automation platform
- AI Processing: Train and operate our 42 specialized AI agents to deliver automation services
- Payment Processing: Process transactions and manage subscriptions
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Service Improvement: Analyze usage patterns to enhance features and performance
- Security: Monitor for fraud, abuse, and security threats
- Communications: Send service updates, security alerts, and marketing messages (with consent)
- Legal Compliance: Comply with legal obligations and enforce our terms
3. AI and Data Processing
SINCOR uses advanced AI technology, including integration with third-party AI providers, to deliver our services:
3.1 AI Model Training
- We do NOT use your content data to train publicly available AI models
- Content processed by our agents is used only to provide services to you
- Aggregated, anonymized usage patterns may be used to improve our platform
3.2 Third-Party AI Providers
We use the following AI services:
- Anthropic Claude: Natural language processing and reasoning (subject to Anthropic's privacy policy)
- All third-party AI processing is performed under strict data protection agreements
3.3 Data Minimization
We only process the minimum data necessary to provide our services and delete or anonymize data when no longer needed.
4. Data Sharing and Third Parties
We share your information only in the following circumstances:
4.1 Service Providers
- Payment Processing: PayPal for secure payment processing
- Infrastructure: Railway for hosting and deployment
- AI Services: Anthropic for Claude API access
- Analytics: Privacy-focused analytics providers (with consent)
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Enforce our Terms of Service
- Protect rights, property, or safety
- Prevent fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We will not share your data with third parties for their marketing purposes without your explicit consent.
5. Data Security
We implement enterprise-grade security measures to protect your information:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Security Monitoring: 24/7 threat detection and incident response
- Regular Audits: Security assessments and penetration testing
- Secure Infrastructure: Hosted on SOC 2 compliant platforms
- Data Isolation: Customer data logically separated and protected
While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
7.1 GDPR Rights (EU/EEA)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for data processing
7.2 CCPA Rights (California)
- Know: Request disclosure of data collected and shared
- Delete: Request deletion of your personal information
- Opt-Out: Opt-out of sale of personal information (we do not sell data)
- Non-Discrimination: Equal service regardless of privacy choices
7.3 Exercising Your Rights
To exercise any of these rights, contact us at privacy@getsincor.com. We will respond within 30 days.
8. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Account Data: Retained while your account is active plus 90 days after closure
- Usage Logs: Retained for 12 months for security and analytics
- Payment Records: Retained for 7 years for tax and legal compliance
- Content Data: Deleted or anonymized within 30 days of account closure
- Backup Data: Securely deleted within 90 days of retention period
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with all service providers
- Compliance with applicable data protection frameworks
10. Children's Privacy
SINCOR is a business platform not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately. Parents who believe we may have collected information from their child should contact us at privacy@getsincor.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through a prominent notice on our service. Your continued use of SINCOR after changes become effective constitutes acceptance of the updated policy. The "Last Updated" date at the top indicates when changes were made.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For GDPR-related inquiries, you have the right to lodge a complaint with your local data protection authority.
Your Data is Safe with SINCOR
Enterprise-grade privacy and security with transparent data practices.
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